Fred's Friendly Life Insurance Company prides itself on providing
quality service to its customer base. This high level of service begins
immediately upon first contact with the customer. Applications are submitted
by private manufacturing companies on behalf of their employees. Once the
application is approved however, all future dealings are with the (prospective)
policy holder.
Applications for life insurance are received in the Policy Applications
Division. Their primary objective is to sort, review and approve an application
for one of the three types of policies offered. If an application is not
approved, then a letter is sent to the company explaining the reason(s)
for rejection.
Approved applications are forwarded to the Policy Issuance Division. This
division calculates policy rates, 'key enters' policy information into the
data base, prints the policy and sends it directly to the customer (bypassing
the mail unit).
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